At SoopOrganics, we are committed to providing high-quality products and ensuring a satisfying shopping experience for our customers. If you are not completely satisfied with your purchase, we offer a 7-day return and exchange policy for eligible items. Please review the guidelines below for details on returns and exchanges.

Eligibility for Return or Exchange

  • Timeframe: You have 7 days from the date of delivery to initiate a return or exchange.
  • Condition of Items: Items must be unused, unopened, and in their original packaging. All tags, labels, and accessories should be intact.
  • Non-Returnable Items: Perishable goods, personal care products, and custom-made items are not eligible for return or exchange. Please refer to the product description for specific exclusions.

How to Initiate a Return or Exchange

  1. Contact Us: To start a return or exchange, please email our customer service team at info.sooporganics@gmail.com within 7 days of receiving your order.
  2. Provide Order Details: Include your order number, item(s) you wish to return or exchange, and the reason for the return. Our team will guide you through the process.

Refunds

  • Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
  • If approved, refunds will be processed within 7 business days and credited to your original payment method.

Exchanges

  • If you wish to exchange an item, we will process the exchange based on product availability.
  • If the desired item is out of stock, we will notify you of alternative options or issue a refund.

Damaged or Defective Items

  • If your item is damaged or defective upon arrival, please contact us immediately (within 7 days) with a description and photos of the damage.
  • We will arrange for a replacement or refund, depending on your preference.

Customer Support